License-type scheduling
The MD is on Tuesdays. The injector NP runs a tight back-to-back. An aesthetician-only treatment cannot land in a room reserved for an MD-supervised procedure.
AI receptionist for medical spas
The consult you paid to create is calling. Nobody is picking up.
High-intent injectables calls land at 10:15pm, on Saturday, and while your injector is in the room. They often do not leave voicemail. They tap the next spa in the map pack — and the ads you bought just paid her desk. For an illustrative leakage scenario, use the missed-call calculator; do not treat a default $1,200 ticket as your average.
Aria is the AI receptionist that answers like your coordinator: Botox, filler, laser, body, IV, the deposit, the membership, the package. Written onto your calendar or PMS.
01
Who is Aria?
The coordinator you would clone if you could. Voice AI on your practice line — not a chatbot in a tab, not a message-only answering service. Callers hear your spa’s name.
She books injectables, laser, body, IV, and memberships the way your best front-desk person would: qualify, hold the deposit, write the slot, then work the revenue the desk never reaches because three lines are lighting up.
Velzyx engineers her per suite — your menu, your providers, your deposit policy, your membership math. Clients never see our name. Some spas put her after hours only. The ones that keep the consult put her on the first ring, with a warm handoff only when a human should be in the room.
Incoming · 10:16pm
Mobile · 949
“Do you have Botox this weekend — and a membership?”
Aria · your nameOn the call
Saturday 11:00 with Maya. Consult $150 applied. Membership flagged — monthly credit, member tox pricing. Hold posted. Written onto your calendar.
Hold
Answer
Transfer
02
What does she do with a call?
A med spa’s money is not the first tox. It is the membership, the series, the take-home, the 12-week return, the cancel that becomes a fill. Click a question. The desk on the right is what she writes.
Every inbound, including 10pm
Qualify, book, deposit. The consult you already paid ads for does not go to the spa down the street.
Español without “press 2”
Same booking brain in Spanish (and more). No hold music. No “I’ll transfer you to someone who…”.
Deposit on the call
Your policy. Confirm only when the hold posts. Same-day cancel window without sounding like a bot.
Incoming · 10:16pm
Mobile · 949
“Do you have Botox this weekend — and a membership?”
Aria · your nameOn the call
Saturday 11:00 with Maya. Consult $150 applied. Membership flagged — monthly credit, member tox pricing. Hold posted. Written onto your calendar.
Hold
Answer
Transfer
03
How does a call work?
Eight steps. Before they hang up. This is the desk, not a FAQ bot. Going live is a four-week engineering pass — mapped on How it works. Click a step to see what she writes.
Incoming · 10:16pm
Mobile · 949
“Do you have Botox this weekend — and a membership?”
Aria · your nameOn the call
Saturday 11:00 with Maya. Consult $150 applied. Membership flagged — monthly credit, member tox pricing. Hold posted. Written onto your calendar.
Hold
Answer
Transfer
04
What does a conversation sound like?
Consult. Membership. Laser six-pack. Add-on and retail. Week-13 recall. Same brain, different jobs. Switch the tab — the ticket on the right is what the team sees.
Inbound · 9:14pm
First tox consult — qualified, held, booked.
- 00:02
Caller — Hi — I was looking at your tox before-and-afters. Do you have anything this week?
- 00:06
Aria — We do. I can get you in for a consult. First time with us, or have you been treated here before?
- 00:11
Caller — First time. I’ve had Botox once, about a year ago.
- 00:16
Aria — Any chance you could be pregnant, or are you on blood thinners?
- 00:20
Caller — No and no.
- 00:22
Aria — Thursday at 4:15 with our injector NP, or Saturday at 11:00. Consult is $150, applied to treatment — I can hold that on a card now. Which day?
- 00:31
Caller — Thursday. And can you do the hold?
- 00:34
Aria — Booked Thursday 4:15. Hold placed. You’ll get a text with pre-care — no alcohol tonight.
Written to the desk
Caller
New · first tox
Pre-qual
Clear
Provider
Injector NP · Thu 4:15
Deposit
Hold posted · $150
Write-back
On your calendar
Illustrative. Production Aria uses your menu, your prices, and how hard you want the offer.
05
What does she write into?
Not a voicemail. A hold on Maya’s column, a membership flag, a six-pack ledger. Provider-aware, procedure-aware, policy-aware. Click the slots and the plans.
Calendar
Maya’s column this week
M
T
W
T
F
S
S
12
13
14
15
16
17
18
Sat 11:00 · $150 hold · on your calendar
Membership
Walk-in vs member math
- Monthly credit on the ledger
- Member tox pricing on Maya’s column
- Flagged on the Saturday 11:00 hold
- Failed card? Aria calls two weeks out
Package ledger
Laser hair · six-pack
- 1 / 6Thu 4:15 · held
- 2 / 6Week 4 · on file
- 3 / 6Credit expires if they skip
- 4–6Aria recalls before lapse
Time blocks that match the menu
A tox touch-up is not a full filler consult. A single-area laser is not a full-face series. Wrong duration is how you blow a day.
Packages as a ledger
Session three of six. Credit expires at quarter-end. Membership tier with a monthly allowance. Aria decrements the credit when the visit completes.
06
Hear her. Talk like a patient.
Live demo
Talk to Aria.
Sample front desk. Book a consult, ask about deposits, or pick a time. Holds stay in this demo book.
- “Do you have Botox this weekend?”
- “Does Botox hurt?”
- “Do you have anything tomorrow?”
Tap Talk, then speak
Brain · waiting for first reply
Live demo
Tap Talk, then speak
Aria
Hi, this is Aria. I can book a consult, take a deposit, or answer a treatment question. What can I help you with?
How does she compare?
Available 24/7
- Aria
- Yes
- Generic AI
- Yes
- Hire a receptionist
- No
- Do nothing
- No
Sounds like your spa
- Aria
- Yes
- Generic AI
- No
- Hire a receptionist
- Training
- Do nothing
- No
Writes to your PMS / EMR / CRM
- Aria
- Yes — live
- Generic AI
- Rarely
- Hire a receptionist
- Manually
- Do nothing
- No
No practice system yet
- Aria
- Google, Microsoft, or yours
- Generic AI
- Usually not
- Hire a receptionist
- A spreadsheet
- Do nothing
- Nothing
Enforces deposits
- Aria
- Yes
- Generic AI
- No
- Hire a receptionist
- Inconsistent
- Do nothing
- No
Medical pre-qual
- Aria
- Yes
- Generic AI
- No
- Hire a receptionist
- Varies
- Do nothing
- No
MD / NP / aesthetician routing
- Aria
- Yes
- Generic AI
- No
- Hire a receptionist
- Yes
- Do nothing
- No
Never quits, never sick
- Aria
- Yes
- Generic AI
- Yes
- Hire a receptionist
- No
- Do nothing
- No
Price
- Aria
- Scoped on a walkthrough
- Generic AI
- Priced like a gadget
- Hire a receptionist
- Days-only hire + load
- Do nothing
- Illustrative — use /roi
| Capability | Aria | Generic AI | Hire a receptionist | Do nothing |
|---|---|---|---|---|
| Available 24/7 | Yes | Yes | No | No |
| Sounds like your spa | Yes | No | Training | No |
| Writes to your PMS / EMR / CRM | Yes — live | Rarely | Manually | No |
| No practice system yet | Google, Microsoft, or yours | Usually not | A spreadsheet | Nothing |
| Enforces deposits | Yes | No | Inconsistent | No |
| Medical pre-qual | Yes | No | Varies | No |
| MD / NP / aesthetician routing | Yes | No | Yes | No |
| Never quits, never sick | Yes | Yes | No | No |
| Price | Scoped on a walkthrough | Priced like a gadget | Days-only hire + load | Illustrative — use /roi |
A days-only hire is wage plus load (BLS OEWS May 2025 median receptionist pay is $38,010, or $18.27/hour — not a spa all-in number). Doing nothing is whatever your Wednesday book shows as unanswered demand. Put your ticket and miss count in the illustrative calculator. Aria is scoped on a walkthrough against your volume, not a public rate card.
No practice system yet — we still book. Google Calendar, Microsoft Calendar, or a calendar of your choice. When you add a PMS later, the write path moves with you.
White-label. Your spa. Your voice.
Clients never see “Aria” or “Velzyx.” They hear your name, your tone, your providers. Pick from the voice library — English, Español, 中文, हिन्दी — or clone yours from a 60-second sample.
Your med spa PMSPractice managementAesthetic RecordPatientNowNextechMangomintGoogle CalendarMicrosoft Calendar
Journal
Written for the search, then for the operator.
AI receptionist for med spas: what actually has to work
Deposits, provider routing, write-back, and a human handoff.
Answering service vs AI receptionist
A message is coverage. A hold on the book is capture.
After-hours med spa consults
Why voicemail donates after-hours demand.
The 12-week tox curve and the membership that almost churned
Recall and renewal — the desk never works the list.
How Voice AI goes live in weeks
Discovery, configuration, staged rollout, production.
HIPAA BAA before Voice AI goes live
Signed agreement, training bar, human path for clinical.
Spanish AI receptionist for medical spas
A desk in Español — deposits and columns, not a phrasebook.
Put Aria on the line that is losing you consults.
After-hours first, or front-line from day one. You set the posture. We engineer the rest.