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ARIAMEDSPAVOICE AI + MARKETING
Walkthrough

Aria books injectables, laser, body, IV, and memberships — and we build the marketing that fills those columns.

BotoxDysportLip fillerCheek fillerSculptraKybellaLip flipHydrafacialChemical peelMicroneedlingPRPMorpheus8Laser hair removalIPLLaser resurfacingCoolSculptingEmsculptBody contouringCryotherapyIV therapyNAD+Myers cocktailGlutathioneVitamin B12Hormone therapyGLP-1Weight lossPeptide therapyHyperbaricMembershipsGift cardsConsults

Voice AI

The consult you paid to create is calling. Nobody is picking up.

A first injectables visit is about $1,200 before membership and filler. The highest-intent ones call at 10:15pm, on Saturday, and while your injector is in the room. They do not leave voicemail. They tap the next spa in the map pack — and the ads you bought just paid her desk.

Aria is the AI receptionist that answers like your coordinator: Botox, filler, laser, body, IV, the deposit, the membership, the package. Written into Boulevard, Zenoti, or Google Calendar.

Talk to AriaGet scoped
Lip filler injection at a medical spa

01

Who is Aria?

The coordinator you would clone if you could. Voice AI on your practice line — not a chatbot in a tab, not an answering service that takes a message. Callers hear your spa’s name.

She books injectables, laser, body, IV, and memberships the way your best front-desk person would: qualify, hold the deposit, write the slot, then work the revenue the desk never reaches because three lines are lighting up.

Velzyx engineers her per suite — your menu, your providers, your deposit policy, your membership math. Clients never see our name. Some spas put her after hours only. The ones that keep the consult put her on the first ring, with a warm handoff only when a human should be in the room.

Incoming · 10:16pm

Mobile · 949

“Do you have Botox this weekend — and a membership?”

Aria · your nameOn the call

Saturday 11:00 with Maya. Consult $150 applied. Membership flagged — monthly credit, member tox pricing. Hold posted. Written to Boulevard.

Hold
Answer
Transfer

02

What does she do with a call?

A med spa’s money is not the first tox. It is the membership, the series, the take-home, the 12-week return, the cancel that becomes a fill. Click a question. The desk on the right is what she writes.

  • Every inbound, including 10pm

    Qualify, book, deposit. The consult you already paid ads for does not go to the spa down the street.

  • Español without “press 2”

    Same booking brain in Spanish (and more). No hold music. No “I’ll transfer you to someone who…”.

  • Deposit on the call

    Your policy. Confirm only when the hold posts. Same-day cancel window without sounding like a bot.

Incoming · 10:16pm

Mobile · 949

“Do you have Botox this weekend — and a membership?”

Aria · your nameOn the call

Saturday 11:00 with Maya. Consult $150 applied. Membership flagged — monthly credit, member tox pricing. Hold posted. Written to Boulevard.

Hold
Answer
Transfer

03

How does a call work?

Eight steps. Before they hang up. This is the desk, not a FAQ bot. Going live is a four-week engineering pass — mapped on How it works. Click a step to see what she writes.

Incoming · 10:16pm

Mobile · 949

“Do you have Botox this weekend — and a membership?”

Aria · your nameOn the call

Saturday 11:00 with Maya. Consult $150 applied. Membership flagged — monthly credit, member tox pricing. Hold posted. Written to Boulevard.

Hold
Answer
Transfer

04

What does a conversation sound like?

Consult. Membership. Laser six-pack. Add-on and retail. Week-13 recall. Same brain, different jobs. Switch the tab — the ticket on the right is what the team sees.

Inbound · 9:14pm

First tox consult — qualified, held, booked.

  1. 00:02

    Caller — Hi — I was looking at your tox before-and-afters. Do you have anything this week?

  2. 00:06

    Aria — We do. I can get you in for a consult. First time with us, or have you been treated here before?

  3. 00:11

    Caller — First time. I’ve had Botox once, about a year ago.

  4. 00:16

    Aria — Any chance you could be pregnant, or are you on blood thinners?

  5. 00:20

    Caller — No and no.

  6. 00:22

    Aria — Thursday at 4:15 with our injector NP, or Saturday at 11:00. Consult is $150, applied to treatment — I can hold that on a card now. Which day?

  7. 00:31

    Caller — Thursday. And can you do the hold?

  8. 00:34

    Aria — Booked Thursday 4:15. Hold placed. You’ll get a text with pre-care — no alcohol tonight.

Written to the desk

  • Caller

    New · first tox

  • Pre-qual

    Clear

  • Provider

    Injector NP · Thu 4:15

  • Deposit

    Hold posted · $150

  • Write-back

    Boulevard · confirmed

Illustrative. Production Aria uses your menu, your prices, and how hard you want the offer.

05

What does she write into?

Not a voicemail. A hold on Maya’s column, a membership flag, a six-pack ledger. Provider-aware, procedure-aware, policy-aware. Click the slots and the plans.

Calendar

Maya’s column this week

M
T
W
T
F
S
S
12
13
14
15
16
17
18

Sat 11:00 · $150 hold · Boulevard confirmed

Membership

Walk-in vs member math

  • Monthly credit on the ledger
  • Member tox pricing on Maya’s column
  • Flagged on the Saturday 11:00 hold
  • Failed card? Aria calls two weeks out

Package ledger

Laser hair · six-pack

  1. 1 / 6Thu 4:15 · held
  2. 2 / 6Week 4 · on file
  3. 3 / 6Credit expires if they skip
  4. 4–6Aria recalls before lapse

License-type scheduling

The MD is on Tuesdays. The injector NP runs a tight back-to-back. An aesthetician-only treatment cannot land in a room reserved for an MD-supervised procedure.

Time blocks that match the menu

A tox touch-up is not a full filler consult. A single-area laser is not a full-face series. Wrong duration is how you blow a day.

Packages as a ledger

Session three of six. Credit expires at quarter-end. Membership tier with a monthly allowance. Aria decrements the credit when the visit completes.

06

Hear her. Talk like a patient.

How does she compare?

Available 24/7

Aria
Yes
Generic AI
Yes
Hire a receptionist
No
Do nothing
No

Sounds like your spa

Aria
Yes
Generic AI
No
Hire a receptionist
Training
Do nothing
No

Writes to your PMS / EMR / CRM

Aria
Yes — live
Generic AI
Rarely
Hire a receptionist
Manually
Do nothing
No

No practice system yet

Aria
Google, Microsoft, or yours
Generic AI
Usually not
Hire a receptionist
A spreadsheet
Do nothing
Nothing

Enforces deposits

Aria
Yes
Generic AI
No
Hire a receptionist
Inconsistent
Do nothing
No

Medical pre-qual

Aria
Yes
Generic AI
No
Hire a receptionist
Varies
Do nothing
No

MD / NP / aesthetician routing

Aria
Yes
Generic AI
No
Hire a receptionist
Yes
Do nothing
No

Never quits, never sick

Aria
Yes
Generic AI
Yes
Hire a receptionist
No
Do nothing
No

Price

Aria
Scoped on a walkthrough
Generic AI
Priced like a gadget
Hire a receptionist
$44k–$68k / year
Do nothing
~$312k / year leaked

A receptionist is $44k–$68k all-in and covers the day. Doing nothing is five missed consults a week — about $312,000 a year before membership and filler. Aria is scoped on a walkthrough against your volume, not a public rate card.

No PMS, EMR, or CRM yet — we still book. Google Calendar, Microsoft Calendar, or a calendar of your choice. When you add Boulevard or Zenoti later, the write path moves with you.

White-label. Your spa. Your voice.

Clients never see “Aria” or “Velzyx.” They hear your name, your tone, your providers. Pick from the voice library — English, Español, 中文, हिन्दी — or clone yours from a 60-second sample.

BoulevardZenotiAesthetic RecordPatientNowNextechMangomintGoogle CalendarMicrosoft Calendar
VoicesIntegrations

Journal

Written for the search, then for the operator.

Put Aria on the line that is losing you consults.

After-hours first, or front-line from day one. You set the posture. We engineer the rest.

Get a walkthroughTalk to Aria